Inunity

A holding company that owns multiple B2B SaaS messaging applications.

Lead Product Manager, Textline & Compliance (2018 - 2025)

I served as the lead product manager for Textline, a B2B SaaS text messaging application. During my tenure, I oversaw the development of a hybrid Webchat-SMS chat feature, created the necessary feature sets for achieving HIPAA and SOC2 compliance, tripled the number of integrations, and launched three new messaging channels; we were the first business texting application to implement true SMS Group Messaging. I was granted a patent for our method of securing communications with patients for the companies using our HIPAA-compliant product. I also improved existing features by enhancing their functionality to meet industry shifts and changing workflows based on customer feedback. All of this was accomplished while gathering input from customers and coworkers and monitoring application events to create data points that influenced our product roadmap. This roadmap was communicated to stakeholders at Inunity to set proper expectations while also accommodating their feedback and desired changes.

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As the initial product manager at Inunity, I also established processes to become an example for the other teams as they were brought into the company. This included product spec templates, customer feedback forms and data reporting, quarterly product reviews, organization-wide product updates, and roadmap prioritization guidelines.

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I was also the product lead for SMS compliance for all of Inunity. This required being current with laws and regulations issued by governments, the FCC, and telecommunication groups. I then issued guidance to our applications for needed updates or changes to processes. I also coached and mentored those on our team interacting with customers on how to structure the customer’s compliance policies properly.
 

BrightGauge Software

A business intelligence software that provides dashboards, reports, scorecards, and benchmarking for customers using pre-built integrations.

2014 – 2018

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Product Manager, Integrations (2016 - 2018)

I created the integration team, a job previously done by the CEO and contract developers. I built out new integrations by determining customer needs and then analyzing the data available. From there, I would write the necessary code to get the data into our application.
 
As the company grew, I passed on the workflow I had built and then became a coordinator and resource for my colleagues. A major part of my new role was coordinating with other software companies, making sure we were compliant with their requirements and adapt if needed. I ended up building or oversaw the building of 22 new integrations.

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Customer Success Manager (2014 - 2016)

I created a team to onboard new and re-invigorate existing customers. This included designing an onboarding workflow and partially automating it by building a health score to gauge usage, onboarding status, and adoption of the software.
 
To onboard customers, we started with self-help videos, but soon moved to webinars and quick, personalized videos for clients. This led to a quick rise in our satisfaction scores and lowered the onboarding times.​

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The Miami Project to Cure Paralysis

University of Miami Miller School of Medicine 

Research Associate in the lab of Dr. Mary Bunge 2009 –2014

I ran experiments on cells and animals for the lab. I collected and performed the first level of analysis on the results and substantially contributed to writing and editing of presentations, scientific articles, and grants. I contributed to an accepted R01 grant, two other proposed NIH grants, and published an article and 3 posters.​